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Lullabot helped Georgia.gov develop a new landing page design tool that gave state agencies the power to customize their home pages, landing pages, and programs without breaking the mobile-friendly responsive design. Even with this flexibility, the structured content model made it possible to keep critical information up-to-date across websites and automatically expose rich metadata for search engines.

As part of the 21st Century Integrated Digital Experience, government agencies are required to modernize their websites using the U.S. Web Design System (#USWDS) to improve the public’s customer experience.

The goal of this presentation will be to help government agencies using non-CMS powered websites and why they should port to websites to Drupal given our own experience.

The U.S. Web Design System's been around for six years. As USWDS grows beyond 2.0, there's an opportunity to make subsequent versions even easier to integrate and upgrade. Drupal powers much of the government web, and this session will be an opportunity to discuss the potential, pain, and possibility of using USWDS with Drupal projects - particularly as both your projects and the design system mature.

This presentation explores Component-based Development as a transformative approach for Drupal web development. It discusses breaking webpages into reusable components, akin to Lego bricks, to enhance scalability and maintainability

This session will present an innovative way to guide the visitor to the right part of the site by using an interactive decision tree. Users are guided through a series of steps to get them to the answer they are looking for.

Drupal powers the WA.gov.au platform. It has proven its worth in both setting whole-of-government standards in branding, usability, accessibility as well as reducing agency costs across the sector. It is the platform the WA Government has used to communicate with Western Australians during the COVID-19 pandemic as it has the flexibility, agility, and scalability to meet the ever-changing requirements of the state's response to the virus.

This talk/presentation will focus on the approach, methodology, principles, and frameworks leveraged by the team to deliver sustainable user centered solutions; which are built with whole-of-Government technologies, platforms and standards; that are aligned with whole-of-Health enterprise strategies. The talk/presentation will also touch on the technical solution, and its most integral component, the web CMS built with Drupal/GovCMS.

Exploring the overlaps between UX and content: content and UX are often treated as separate disciplines. We’ll discuss how content contributes to UX, and the tools and practices needed to deliver a more complete solution.

When organisations set out to improve their content, they often start with a writing style guide: a document that sets out the rules in detail. But is that even the best approach for our users - the people in our organisation who are creating and maintaining content? Is a guidance document the best approach for driving the behaviour change we seek?