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Drupal powers the WA.gov.au platform. It has proven its worth in both setting whole-of-government standards in branding, usability, accessibility as well as reducing agency costs across the sector. It is the platform the WA Government has used to communicate with Western Australians during the COVID-19 pandemic as it has the flexibility, agility, and scalability to meet the ever-changing requirements of the state's response to the virus.

When organisations set out to improve their content, they often start with a writing style guide: a document that sets out the rules in detail. But is that even the best approach for our users - the people in our organisation who are creating and maintaining content? Is a guidance document the best approach for driving the behaviour change we seek?

This talk/presentation will focus on the approach, methodology, principles, and frameworks leveraged by the team to deliver sustainable user centered solutions; which are built with whole-of-Government technologies, platforms and standards; that are aligned with whole-of-Health enterprise strategies. The talk/presentation will also touch on the technical solution, and its most integral component, the web CMS built with Drupal/GovCMS.

Exploring the overlaps between UX and content: content and UX are often treated as separate disciplines. We’ll discuss how content contributes to UX, and the tools and practices needed to deliver a more complete solution.

By combining design systems with Layout Builder and Drupal features such as blocks we can deliver a "Wix" like drag and drop experience to site builders tasked with managing Drupal 8/9 websites.

Recombee is a recommendations engine which provides (anonymous) users recommendations based on behaviour and content similarity.

This talk looks at development tips for GovCMS SaaS.

Readability audits and formulas and how they work—and don’t work—to improve web content and the users’ experience.

An introduction to the new Recombee module which provides personalised content though the the Recombee recommender as a service.

Think personalization is off limits because you run a government website? Well, it doesn’t have to be. We’ll present an actionable framework for how to develop and implement an impactful personalization program within privacy, security and compliance guard rails and help guide you on how to make it successful.