Outside Looking In: Stepping Back to Overcome Organizational Bias and Embrace User-Centered Strategy
Internal teams often have a strong organizational lens that can obscure their understanding of users and hinder strategic efforts. In this presentation, We’ll share practical methods for overcoming these biases to better connect with the user perspective, whether you’re focused on content strategy, web management, or broader initiatives.
Little Projects, Big Improvements: Small-step Content Strategy
Your website is full of content. Some may be useful to your constituents, some might need TLC, and other content...well...it's just time to take it out.
Mind Games: Leveraging Behavioral Economics in Content Strategy
"Mind Games: Leveraging Behavioral Economics in Content Strategy" to uncover the psychological insights that can transform your content into a powerful tool for engagement and action.
Mission-Critical Content Strategy - Navigating Compliance & Personalization for Government
For Government Agencies, effectively communicating and delivering content to your internal teams and external audiences is mission critical. Complexities abound making security, governance, compliance, and personalization seem impossible. However, with great challenges come greater opportunities.
GovCMS content types overview
In this video, you’ll learn about the default content types in GovCMS and what content types are used for.
Why Drupal accelerates digital transformation in the Western Australian Public Service
Drupal powers the WA.gov.au platform. It has proven its worth in both setting whole-of-government standards in branding, usability, accessibility as well as reducing agency costs across the sector. It is the platform the WA Government has used to communicate with Western Australians during the COVID-19 pandemic as it has the flexibility, agility, and scalability to meet the ever-changing requirements of the state's response to the virus.
Documentation is like a plant - you need to tend to it!
Documentation is often the part of a project or organization that gets ignored or left behind. At best, it’s created as a deliverable and then set aside to collect dust, never updated, amended, or edited. But documentation is a living thing! It’s like a plant, you need to water it and tend to it and keep it alive!
Content Planning & UX Panel
Exploring the overlaps between UX and content: content and UX are often treated as separate disciplines. We’ll discuss how content contributes to UX, and the tools and practices needed to deliver a more complete solution.
The UX of Content Guidance
When organisations set out to improve their content, they often start with a writing style guide: a document that sets out the rules in detail.
But is that even the best approach for our users - the people in our organisation who are creating and maintaining content? Is a guidance document the best approach for driving the behaviour change we seek?
Drupal-based grants management system for the Ministry of Economy, Trade and Industry of Japan
Ministry of Economy, Trade and Industry of Japan (METI), who has been spearheading digital transformation within the Japanese government, decided to digitalise the way grants are managed.