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A case study looking back over 2 years of blood, sweat and beers to consolidate 14 government websites into 1, and migrate 2 more at the Department of Industry, Innovation and Science. On time, on budget, using GovCMS SaaS

Think personalization is off limits because you run a government website? Well, it doesn’t have to be. We’ll present an actionable framework for how to develop and implement an impactful personalization program within privacy, security and compliance guard rails and help guide you on how to make it successful.

Using a UX led approach to features, content and design, the Single Digital Presence project is improving the way citizens interact with the Victorian Government online. This talk will showcase the current SDP websites and briefly discuss the technology that underpins them.