Documentation is like a plant - you need to tend to it!
Documentation is often the part of a project or organization that gets ignored or left behind. At best, it’s created as a deliverable and then set aside to collect dust, never updated, amended, or edited. But documentation is a living thing! It’s like a plant, you need to water it and tend to it and keep it alive!
The UX of Content Guidance
When organisations set out to improve their content, they often start with a writing style guide: a document that sets out the rules in detail.
But is that even the best approach for our users - the people in our organisation who are creating and maintaining content? Is a guidance document the best approach for driving the behaviour change we seek?