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Belgium-born Drupal founder Dries Buytaert is a pioneer in the open-source web publishing and digital experience platform space. In his traditional Driesnote at DrupalCon Singapore 2024, he presents an update on the project and Drupal's development.

When organisations set out to improve their content, they often start with a writing style guide: a document that sets out the rules in detail. But is that even the best approach for our users - the people in our organisation who are creating and maintaining content? Is a guidance document the best approach for driving the behaviour change we seek?

Documentation is often the part of a project or organization that gets ignored or left behind. At best, it’s created as a deliverable and then set aside to collect dust, never updated, amended, or edited. But documentation is a living thing! It’s like a plant, you need to water it and tend to it and keep it alive!

Now more than ever, web teams must pivot with confidence. We must focus on high-impact changes to our websites and adjust our strategy to a digital-first model. WebOps is a powerful mental model for understanding and organizing your work around credibility, productivity and impact.