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This talk/presentation will focus on the approach, methodology, principles, and frameworks leveraged by the team to deliver sustainable user centered solutions; which are built with whole-of-Government technologies, platforms and standards; that are aligned with whole-of-Health enterprise strategies. The talk/presentation will also touch on the technical solution, and its most integral component, the web CMS built with Drupal/GovCMS.

Exploring the overlaps between UX and content: content and UX are often treated as separate disciplines. We’ll discuss how content contributes to UX, and the tools and practices needed to deliver a more complete solution.

By combining design systems with Layout Builder and Drupal features such as blocks we can deliver a "Wix" like drag and drop experience to site builders tasked with managing Drupal 8/9 websites.

Readability audits and formulas and how they work—and don’t work—to improve web content and the users’ experience.

Think personalization is off limits because you run a government website? Well, it doesn’t have to be. We’ll present an actionable framework for how to develop and implement an impactful personalization program within privacy, security and compliance guard rails and help guide you on how to make it successful.

Using a UX led approach to features, content and design, the Single Digital Presence project is improving the way citizens interact with the Victorian Government online. This talk will showcase the current SDP websites and briefly discuss the technology that underpins them.

The Australian federal government has more than 1000 inconsistent websites and a workforce spread out across 200+ organisations.

The U.S. Web Design Standards are a library of design guidelines and code to help government developers and designers quickly create trustworthy, accessible, and consistent digital government services -- and as of this summer, it has a Drupal theme! This session will include a whirlwind tour of the Web Design Standards , some extolling of its virtues, and a demo of the USWDS theme for Drupal 7 and Drupal 8.

The Australian Federal Government has taken the revolutionary step of standardising on Drupal in public cloud. govCMS is a 'Whole of Government' solution that any federal or state level agency can join, leveraging the infrastructure, knowledge and experience of the collective government.