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Internal teams often have a strong organizational lens that can obscure their understanding of users and hinder strategic efforts. In this presentation, We’ll share practical methods for overcoming these biases to better connect with the user perspective, whether you’re focused on content strategy, web management, or broader initiatives.

Governments and companies in the Asia-Pacific will be able to get access to AI strategies that are personalised to their needs. Technology firm NCS has rolled out a system that assesses how ready organisations are to take up AI securely and provides them solutions to do so.

Infosys co-founder Nandan Nilekani's presentation from a talk on India's #DigitalTransformation over the last 15 years led by the many #DigitalPublicInfrastructure (DPIs). In the presentation, Nandan attempts to join the dots and present the bigger picture, saying that it is a testament to the great work done by the government and our entrepreneurs. The presentation has been released under a Creative Commons license.

Digital Public Infrastructure (DPI) is about enabling a technology-led model for a nation’s growth that is collaborative, equitable, and democratises opportunity at population scale. It is based on a design strategy with layered building blocks, and an innovation ecosystem. Professor Ngaire Woods hosts Nandan Nilekani who will share the journey of India’s digital transformation using DPI.

The opportunities for 'Exploring New Horizons In Aadhaar Usage’ is immense. To know more watch the video & deep dive into the world of possibilities with Aadhaar.

450+ WA Government websites, 450+ user experiences, 100s of isolated platforms and contracts.

It’s important that content meets accessibility standards, however many people don't know what guidelines to follow. A few simple tips will help anyone writing content meet accessibility standards (WCAG) and ensure content is accessible for everyone.

Drupal powers the WA.gov.au platform. It has proven its worth in both setting whole-of-government standards in branding, usability, accessibility as well as reducing agency costs across the sector. It is the platform the WA Government has used to communicate with Western Australians during the COVID-19 pandemic as it has the flexibility, agility, and scalability to meet the ever-changing requirements of the state's response to the virus.

What if you never had to fill out paperwork again? In Estonia, this is a reality: citizens conduct nearly all public services online, from starting a business to voting from their laptops, thanks to the nation's ambitious post-Soviet digital transformation known as "e-Estonia." One of the program's experts, Anna Piperal, explains the key design principles that power the country's "e-government" -- and shows why the rest of the world should follow suit to eradicate outdated bureaucracy and regain citizens' trust.

Can government be run like the Internet, permissionless and open? Coder and activist Jennifer Pahlka believes it can -- and that apps, built quickly and cheaply, are a powerful new way to connect citizens to their governments -- and their neighbors.