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When it comes to government websites, Drupal is everywhere. In 2021, around 56% of the world’s government websites relied on Drupal. Numerous case studies illustrate the profound technical benefits of choosing Drupal. Serving both national governments and local administrative divisions, Drupal has a proven track record as a reliable, cost-efficient framework for websites of varying scales.

Belgium-born Drupal founder Dries Buytaert is a pioneer in the open-source web publishing and digital experience platform space. In his traditional Driesnote at DrupalCon Singapore 2024, he presents an update on the project and Drupal's development.

This session will present an innovative way to guide the visitor to the right part of the site by using an interactive decision tree. Users are guided through a series of steps to get them to the answer they are looking for.

A thought provoker on how Governments can become part of the platform revolution to enable co-creation and co-innovation with themselves and with industry, for citizens to ultimately receive better experiences.

Drupal powers the WA.gov.au platform. It has proven its worth in both setting whole-of-government standards in branding, usability, accessibility as well as reducing agency costs across the sector. It is the platform the WA Government has used to communicate with Western Australians during the COVID-19 pandemic as it has the flexibility, agility, and scalability to meet the ever-changing requirements of the state's response to the virus.

Between April and June 2020, Annex Digital was engaged to build some of Australia's principle COVID response websites. These were to be major parts of the national response, and we were given days to prepare them. In the end, we did this four times. This session will look at the projects and how we were able to execute from zero to Critical Infrastructure in under a week, the challenges we faced, and the technical solutions we used to get these over the line.

What if you never had to fill out paperwork again? In Estonia, this is a reality: citizens conduct nearly all public services online, from starting a business to voting from their laptops, thanks to the nation's ambitious post-Soviet digital transformation known as "e-Estonia." One of the program's experts, Anna Piperal, explains the key design principles that power the country's "e-government" -- and shows why the rest of the world should follow suit to eradicate outdated bureaucracy and regain citizens' trust.