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A thought provoker on how Governments can become part of the platform revolution to enable co-creation and co-innovation with themselves and with industry, for citizens to ultimately receive better experiences.

This session will present an innovative way to guide the visitor to the right part of the site by using an interactive decision tree. Users are guided through a series of steps to get them to the answer they are looking for.

Drupal powers the WA.gov.au platform. It has proven its worth in both setting whole-of-government standards in branding, usability, accessibility as well as reducing agency costs across the sector. It is the platform the WA Government has used to communicate with Western Australians during the COVID-19 pandemic as it has the flexibility, agility, and scalability to meet the ever-changing requirements of the state's response to the virus.

When organisations set out to improve their content, they often start with a writing style guide: a document that sets out the rules in detail. But is that even the best approach for our users - the people in our organisation who are creating and maintaining content? Is a guidance document the best approach for driving the behaviour change we seek?

Between April and June 2020, Annex Digital was engaged to build some of Australia's principle COVID response websites. These were to be major parts of the national response, and we were given days to prepare them. In the end, we did this four times. This session will look at the projects and how we were able to execute from zero to Critical Infrastructure in under a week, the challenges we faced, and the technical solutions we used to get these over the line.

Documentation is often the part of a project or organization that gets ignored or left behind. At best, it’s created as a deliverable and then set aside to collect dust, never updated, amended, or edited. But documentation is a living thing! It’s like a plant, you need to water it and tend to it and keep it alive!

Now more than ever, web teams must pivot with confidence. We must focus on high-impact changes to our websites and adjust our strategy to a digital-first model. WebOps is a powerful mental model for understanding and organizing your work around credibility, productivity and impact.

What if you never had to fill out paperwork again? In Estonia, this is a reality: citizens conduct nearly all public services online, from starting a business to voting from their laptops, thanks to the nation's ambitious post-Soviet digital transformation known as "e-Estonia." One of the program's experts, Anna Piperal, explains the key design principles that power the country's "e-government" -- and shows why the rest of the world should follow suit to eradicate outdated bureaucracy and regain citizens' trust.