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This session will present an innovative way to guide the visitor to the right part of the site by using an interactive decision tree. Users are guided through a series of steps to get them to the answer they are looking for.

Drupal powers the WA.gov.au platform. It has proven its worth in both setting whole-of-government standards in branding, usability, accessibility as well as reducing agency costs across the sector. It is the platform the WA Government has used to communicate with Western Australians during the COVID-19 pandemic as it has the flexibility, agility, and scalability to meet the ever-changing requirements of the state's response to the virus.

Documentation is often the part of a project or organization that gets ignored or left behind. At best, it’s created as a deliverable and then set aside to collect dust, never updated, amended, or edited. But documentation is a living thing! It’s like a plant, you need to water it and tend to it and keep it alive!

Ministry of Economy, Trade and Industry of Japan (METI), who has been spearheading digital transformation within the Japanese government, decided to digitalise the way grants are managed.

Now more than ever, web teams must pivot with confidence. We must focus on high-impact changes to our websites and adjust our strategy to a digital-first model. WebOps is a powerful mental model for understanding and organizing your work around credibility, productivity and impact.

Between April and June 2020, Annex Digital was engaged to build some of Australia's principle COVID response websites. These were to be major parts of the national response, and we were given days to prepare them. In the end, we did this four times. This session will look at the projects and how we were able to execute from zero to Critical Infrastructure in under a week, the challenges we faced, and the technical solutions we used to get these over the line.

We often hear that we should make the sites we build and maintain accessible and that there are tools to help us achieve our goals. But what do these tools do and how much do they help before we have to intervene and do more manual work?

Security has always been a concern for government websites. Given the recent rise in cyber attacks and subsequent media attention, securing your Drupal site is now more important than ever.

Exploring the overlaps between UX and content: content and UX are often treated as separate disciplines. We’ll discuss how content contributes to UX, and the tools and practices needed to deliver a more complete solution.

This presentation is a case study of a recent Islandora 8 project for Archives Central to migrate and present over 200,000 records (mixed digital and physical) on behalf of a consortium of district and regional councils in NZ.