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Internal teams often have a strong organizational lens that can obscure their understanding of users and hinder strategic efforts. In this presentation, We’ll share practical methods for overcoming these biases to better connect with the user perspective, whether you’re focused on content strategy, web management, or broader initiatives.

Automated accessibility checkers can be extremely helpful, but only cover about 30% of potential issues.

Delivering a smooth experience for site users relying on assistive technology.

For Government Agencies, effectively communicating and delivering content to your internal teams and external audiences is mission critical. Complexities abound making security, governance, compliance, and personalization seem impossible. However, with great challenges come greater opportunities.

Sharyn Clarkson is an Assistant Secretary at the Australian Government's Department of Finance and is one of the key leaders delivering the GovCMS platform to over 100 different federal agencies each with their own set of complex requirements and capabilities

The initial Discovery phase of a project can be highly strategic and complex. How can agencies catering to government projects do it, and do it well?

This presentation will cover creating an audit plan, identifying content types, setting a review schedule, gaining stakeholder buy-in, and developing a content inventory. Auditing and archiving web content is essential for maintaining and improving digital content accessibility.

Accessibility is important to ensure equal access to information for everyone. However, getting it right can be challenging and time consuming. DubBot can help.

Getting Drupal to work in a government environment is a technology problem. Getting good content into that Drupal system, however, is a people problem.

In this 90-minute workshop, the GOV.UK Design System team demonstrates how they test components and patterns for accessibility. The workshop uses the upcoming task-list component as an example.