User Experience

Every year up to $140 billion in government benefits go unused. During this session, we’ll share our work with USAGov’s team to create a benefit finder to make finding benefits easy and accessible for everyone.

Drupal is the swiss-army-knife of content management systems. It provides the flexibility to build pretty much any site you want. This is why so many of us choose Drupal for our backend technology.

In these snippets from an interview with Harvard Business School, iSPIRT’s Sharad Sharma explains what is India Stack, why iSPIRT helped create India Stack, the benefits of India Stack, and finally the upcoming Digital Public Infrastructure (DPI) for AI and why countries around the world are interested in collaborating on DPI for AI.

Government Summit presents multiple case studies: Design systems, Chatbot implementation, and creating next-gen government website experiences.

Ivan Duarte and Mike Herchel from Agileana present why we need to with the United States Web Design System (USWDS) and demo Gutenberg.

For Government Agencies, effectively communicating and delivering content to your internal teams and external audiences is mission critical. Complexities abound making security, governance, compliance, and personalization seem impossible. However, with great challenges come greater opportunities.

A look at statistics on the use of Drupal and the Open Web in Government - 2024 Edition

This presentation covers strategies to rapidly complete such projects, highlighting a three-week redesign for a national campaign using the Australian Government design system.

The Estonian Government is using Drupal CMS extensively. In this session, we will introduce the Government Portal - a Drupal distribution that the Estonian Government is using to run the websites of 11 ministries and their agencies.

Sharyn Clarkson is an Assistant Secretary at the Australian Government's Department of Finance and is one of the key leaders delivering the GovCMS platform to over 100 different federal agencies each with their own set of complex requirements and capabilities

A design system isn’t merely a set of components and rules, it’s a strong foundation of standards that facilitate collaboration, reduce redundancy, and ensure scalability. Implement and govern agile design system practices that thrive in resource-constrained environments.

How to utilize Layout Paragraphs, Theme Settings and Components to build out the most used components that every FED, State and Educational institution should use while avoiding the pitfalls that many agencies and web developers face.

Understanding what a design sprint is and what is needed to conduct one, as well as tangible insights and inspiration from a real-life example.

Why the authoring experience (AX) deserves to be a first-class citizen alongside UX and DX, and the steps we can take as contributors to help make that happen in Drupal core as well as the client projects we work on.

In this session, we will demonstrate how easy it is to install, configure, and use to create and manage content for government websites.

This interactive conference session aims to provide participants with a profound insight into the challenges and experiences of blind individuals using screen readers to navigate websites.

Working with the NCDIT Digital Solutions team on the migration and redesign project for the State of North Carolina Drupal 10 multisite platform supporting 80 state agency websites

A case study for the website redesign and Drupal development work for the Commonwealth of Virginia DMV.

The art of harnessing Drupal's data to create actionable insights. We'll explore how data can be your compass for making informed choices.

The initial Discovery phase of a project can be highly strategic and complex. How can agencies catering to government projects do it, and do it well?

Reviewing and cleaning up your website will save you time and effort in the future, highlight potential content gaps, and show areas where you can improve functionality and the user experience.

Infosys co-founder Nandan Nilekani's presentation from a talk on India's #DigitalTransformation over the last 15 years led by the many #DigitalPublicInfrastructure (DPIs). In the presentation, Nandan attempts to join the dots and present the bigger picture, saying that it is a testament to the great work done by the government and our entrepreneurs. The presentation has been released under a Creative Commons license.

Digital Public Infrastructure (DPI) is about enabling a technology-led model for a nation’s growth that is collaborative, equitable, and democratises opportunity at population scale. It is based on a design strategy with layered building blocks, and an innovation ecosystem. Professor Ngaire Woods hosts Nandan Nilekani who will share the journey of India’s digital transformation using DPI.

The theme for Design System Day 2022 was ‘Inclusivity by Design’, and one key area of inclusivity is accessibility. To help us explore the intersection between accessibility and design systems, we assembled a panel of professionals who have a connection to both accessibility work and design systems. Our panellists come from a varied set of UK civil service, broader public sector and private sector organisations.

Julia Topliss, former Account Manager at Morpht, presents on work on the new IPEA website.

Accessibility is important to all – not everyone using your mobile app, device or wearable will be fully functioning: either because they have a disability or they are simply engaged elsewhere. Gian Wild talks about the things that are essential to avoid when designing mobile apps, devices and wearables to ensure that everyone can use them.

Expensive to build and often needing highly skilled engineers to maintain, artificial intelligence systems generally only pay off for large tech companies with vast amounts of data. But what if your local pizza shop could use AI to predict which flavor would sell best each day of the week? Andrew Ng shares a vision for democratizing access to AI, empowering any business to make decisions that will increase their profit and productivity. Learn how we could build a richer society – all with just a few self-provided data points.

The opportunities for 'Exploring New Horizons In Aadhaar Usage’ is immense. To know more watch the video & deep dive into the world of possibilities with Aadhaar.

This talk is about Drupal Team in Government with Abigail Bowman and Laura Larrimor.

This presentation explores Component-based Development as a transformative approach for Drupal web development. It discusses breaking webpages into reusable components, akin to Lego bricks, to enhance scalability and maintainability

The goal of this presentation will be to help government agencies using non-CMS powered websites and why they should port to websites to Drupal given our own experience.

As part of the 21st Century Integrated Digital Experience, government agencies are required to modernize their websites using the U.S. Web Design System (#USWDS) to improve the public’s customer experience.

Lullabot helped Georgia.gov develop a new landing page design tool that gave state agencies the power to customize their home pages, landing pages, and programs without breaking the mobile-friendly responsive design. Even with this flexibility, the structured content model made it possible to keep critical information up-to-date across websites and automatically expose rich metadata for search engines.

The U.S. Web Design System's been around for six years. As USWDS grows beyond 2.0, there's an opportunity to make subsequent versions even easier to integrate and upgrade. Drupal powers much of the government web, and this session will be an opportunity to discuss the potential, pain, and possibility of using USWDS with Drupal projects - particularly as both your projects and the design system mature.

This session will present an innovative way to guide the visitor to the right part of the site by using an interactive decision tree. Users are guided through a series of steps to get them to the answer they are looking for.

Drupal powers the WA.gov.au platform. It has proven its worth in both setting whole-of-government standards in branding, usability, accessibility as well as reducing agency costs across the sector. It is the platform the WA Government has used to communicate with Western Australians during the COVID-19 pandemic as it has the flexibility, agility, and scalability to meet the ever-changing requirements of the state's response to the virus.

Exploring the overlaps between UX and content: content and UX are often treated as separate disciplines. We’ll discuss how content contributes to UX, and the tools and practices needed to deliver a more complete solution.

This talk/presentation will focus on the approach, methodology, principles, and frameworks leveraged by the team to deliver sustainable user centered solutions; which are built with whole-of-Government technologies, platforms and standards; that are aligned with whole-of-Health enterprise strategies. The talk/presentation will also touch on the technical solution, and its most integral component, the web CMS built with Drupal/GovCMS.

When organisations set out to improve their content, they often start with a writing style guide: a document that sets out the rules in detail. But is that even the best approach for our users - the people in our organisation who are creating and maintaining content? Is a guidance document the best approach for driving the behaviour change we seek?

By combining design systems with Layout Builder and Drupal features such as blocks we can deliver a "Wix" like drag and drop experience to site builders tasked with managing Drupal 8/9 websites.

This talk looks at development tips for GovCMS SaaS.

Readability audits and formulas and how they work—and don’t work—to improve web content and the users’ experience.

Think personalization is off limits because you run a government website? Well, it doesn’t have to be. We’ll present an actionable framework for how to develop and implement an impactful personalization program within privacy, security and compliance guard rails and help guide you on how to make it successful.

Using a UX led approach to features, content and design, the Single Digital Presence project is improving the way citizens interact with the Victorian Government online. This talk will showcase the current SDP websites and briefly discuss the technology that underpins them.

The U.S. Web Design Standards are a library of design guidelines and code to help government developers and designers quickly create trustworthy, accessible, and consistent digital government services -- and as of this summer, it has a Drupal theme! This session will include a whirlwind tour of the Web Design Standards , some extolling of its virtues, and a demo of the USWDS theme for Drupal 7 and Drupal 8.

The Australian Federal Government has taken the revolutionary step of standardising on Drupal in public cloud. govCMS is a 'Whole of Government' solution that any federal or state level agency can join, leveraging the infrastructure, knowledge and experience of the collective government.

This talk looks at the Government-Wide Pattern Library in Drupal