Citizens

With all that spam clogging your inbox, a more personalized experience with the brands you interact with would be a refreshing change of pace. Sharing insights from his research into what brands can do to improve the experience of the people they want to reach, personalization pioneer Mark Abraham highlights a key mindset that can help companies boost their growth (and delight their customers) in the era of AI.

Drupal is the swiss-army-knife of content management systems. It provides the flexibility to build pretty much any site you want. This is why so many of us choose Drupal for our backend technology.

Governments and companies in the Asia-Pacific will be able to get access to AI strategies that are personalised to their needs. Technology firm NCS has rolled out a system that assesses how ready organisations are to take up AI securely and provides them solutions to do so.

In these snippets from an interview with Harvard Business School, iSPIRT’s Sharad Sharma explains what is India Stack, why iSPIRT helped create India Stack, the benefits of India Stack, and finally the upcoming Digital Public Infrastructure (DPI) for AI and why countries around the world are interested in collaborating on DPI for AI.

No one truly understands AI, not even experts, says Helen Toner, an AI policy researcher and former board member of OpenAI. But that doesn't mean we can't govern it. She shows how we can make smart policies to regulate this technology even as we struggle to predict where it's headed — and why the right actions, right now, can shape the future we want.

When it comes to artificial intelligence, what are we actually creating? Even those closest to its development are struggling to describe exactly where things are headed, says Microsoft AI CEO Mustafa Suleyman, one of the primary architects of the AI models many of us use today.

This presentation covers strategies to rapidly complete such projects, highlighting a three-week redesign for a national campaign using the Australian Government design system.

Infosys co-founder Nandan Nilekani's presentation from a talk on India's #DigitalTransformation over the last 15 years led by the many #DigitalPublicInfrastructure (DPIs). In the presentation, Nandan attempts to join the dots and present the bigger picture, saying that it is a testament to the great work done by the government and our entrepreneurs. The presentation has been released under a Creative Commons license.

Digital Public Infrastructure (DPI) is about enabling a technology-led model for a nation’s growth that is collaborative, equitable, and democratises opportunity at population scale. It is based on a design strategy with layered building blocks, and an innovation ecosystem. Professor Ngaire Woods hosts Nandan Nilekani who will share the journey of India’s digital transformation using DPI.

This session is a more focused deep dive on specific aspects of DXP and content that are most compelling to a whole of government implementation on GovCMS.

Julia Topliss, former Account Manager at Morpht, presents on work on the new IPEA website.

A DrupalSouth video on extending Drupal with AI capabilities with the Augmentor module.

The OneCX program is transforming the customer’s digital experience of the NSW Government. It’s making it easier for customers to access the information they need, without having to understand or navigate the structure of government.

Accessibility is important to all – not everyone using your mobile app, device or wearable will be fully functioning: either because they have a disability or they are simply engaged elsewhere. Gian Wild talks about the things that are essential to avoid when designing mobile apps, devices and wearables to ensure that everyone can use them.

Expensive to build and often needing highly skilled engineers to maintain, artificial intelligence systems generally only pay off for large tech companies with vast amounts of data. But what if your local pizza shop could use AI to predict which flavor would sell best each day of the week? Andrew Ng shares a vision for democratizing access to AI, empowering any business to make decisions that will increase their profit and productivity. Learn how we could build a richer society – all with just a few self-provided data points.

The opportunities for 'Exploring New Horizons In Aadhaar Usage’ is immense. To know more watch the video & deep dive into the world of possibilities with Aadhaar.

Rules as code (RaC) is the process of taking legislation, regulations and policies and turning them into machine-readable code.

450+ WA Government websites, 450+ user experiences, 100s of isolated platforms and contracts.

Recombee is an AI-powered recommendation engine helping companies personalize their website or app, improve user experience and increase CTR. The selected video shows how AI content recommendations function from the first click on video sites.

The U.S. Web Design System's been around for six years. As USWDS grows beyond 2.0, there's an opportunity to make subsequent versions even easier to integrate and upgrade. Drupal powers much of the government web, and this session will be an opportunity to discuss the potential, pain, and possibility of using USWDS with Drupal projects - particularly as both your projects and the design system mature.

It’s important that content meets accessibility standards, however many people don't know what guidelines to follow. A few simple tips will help anyone writing content meet accessibility standards (WCAG) and ensure content is accessible for everyone.

A thought provoker on how Governments can become part of the platform revolution to enable co-creation and co-innovation with themselves and with industry, for citizens to ultimately receive better experiences.

This session will present an innovative way to guide the visitor to the right part of the site by using an interactive decision tree. Users are guided through a series of steps to get them to the answer they are looking for.

Drupal powers the WA.gov.au platform. It has proven its worth in both setting whole-of-government standards in branding, usability, accessibility as well as reducing agency costs across the sector. It is the platform the WA Government has used to communicate with Western Australians during the COVID-19 pandemic as it has the flexibility, agility, and scalability to meet the ever-changing requirements of the state's response to the virus.

Between April and June 2020, Annex Digital was engaged to build some of Australia's principle COVID response websites. These were to be major parts of the national response, and we were given days to prepare them. In the end, we did this four times. This session will look at the projects and how we were able to execute from zero to Critical Infrastructure in under a week, the challenges we faced, and the technical solutions we used to get these over the line.

What if you never had to fill out paperwork again? In Estonia, this is a reality: citizens conduct nearly all public services online, from starting a business to voting from their laptops, thanks to the nation's ambitious post-Soviet digital transformation known as "e-Estonia." One of the program's experts, Anna Piperal, explains the key design principles that power the country's "e-government" -- and shows why the rest of the world should follow suit to eradicate outdated bureaucracy and regain citizens' trust.

Can government be run like the Internet, permissionless and open? Coder and activist Jennifer Pahlka believes it can -- and that apps, built quickly and cheaply, are a powerful new way to connect citizens to their governments -- and their neighbors.

Morpht was engaged by Department of Finance to build the GovCMS 8 theme. This presentation walks through its features and approaches.

In this talk, we'll explore how organizations are leveraging DKAN to power global government open data efforts and see how it's being used to track school performance, report water quality levels, measure and reduce veteran suicide rates, preview complex geospatial data, empower scientists to perform and share groundbreaking research, and much more.

The Australian Federal Government has taken the revolutionary step of standardising on Drupal in public cloud. govCMS is a 'Whole of Government' solution that any federal or state level agency can join, leveraging the infrastructure, knowledge and experience of the collective government.

What can governments learn from the open-data revolution? In this stirring talk, Beth Noveck, the former deputy CTO at the White House, shares a vision of practical openness -- connecting bureaucracies to citizens, sharing data, creating a truly participatory democracy. Imagine the "writable society".